Product Analytics - Small Business Credit Card

• Spearheaded analytics and strategy for the launch of Expense Management solution to small-business card customers; grew usage 15% month-over-month and delivered sustained profitability
• Boosted bottom-funnel conversion rates 20x by designing a segmented marketing framework and enabling targeted customer outreach
• Unlocked $120M in incremental purchase volume by engineering and deploying a production-grade data pipeline for intelligent email campaigns
• Developed the business case and financial model for standing up a new customer onboarding function; the team achieved break-even in under a year and delivered a 4.5x ROI over their lifetime
• Partnered with Sales to boost product adoption, delivering customer insights and tailored usage data to field associates; generated a 3x increase in client referrals, accounting for 20% of new adopters
• Rebaselined annual OKRs by analyzing forecast variances and collaborating with stakeholders to model new targets; secured executive approval for a 30% higher goal
• Led a team of two analysts by prioritizing initiatives, delegating tasks, and managing performance; consistently achieved 100% positive ratings on team feedback surveys

Regulatory Operations Analytics

• Directed platform migration for 50-agent support shop; coordinated with product teams, scoped requirements, and championed adoption, improving agent satisfaction scores by 25%
• Engineered scalable Python and SQL-based ETL pipelines, mapping 200+ data points; implemented audit reports that cut agent errors by 15%
• Improved risk non-compliance detection by 30x by implementing NLP-based controls analyzing millions of call transcripts
• Strengthened resilience of high-traffic Tableau dashboards, reducing support tickets by 45%
• Managed junior analysts, supporting growth through structured coaching and feedback

Credit Risk Analytics - Auto Finance

• Led pricing strategy and portfolio expansion by designing targeted A/B experiments and a segmented credit risk model; delivered 80MM incremental revenue and 4MM in combined profit growth
• Owned and optimized R-based pricing model stack driving $1.4B annual revenue; eliminated technical debt by cutting code length by 3x and saved 600+ annual implementation hours
• Developed an ARIMA-regression model to predict delinquency rates, reducing MAE by 30%; created an RShiny self-serve simulation tool enabling servicing leaders to run scenario analyses
• Started and led weekly meetings with the team and conducted sessions on advanced credit risk modeling concepts

Enterprise Software Development

• Delivered six global projects by streamlining cross-functional processes and creating descriptive analytics workflows
• Built a reusable cost matrix to size transformation efforts for 25+ clients, later adopted globally by SAP teams
• Led a 3-person team in California; delivered successful go-live by aligning priorities and resolving blockers