Business Deals Insights

• Monetization and Goal Setting: Pioneered a comprehensive monetization forecast model to project revenue for Business Deals. Formulated 3 new strategic metrics to track while continuously integrating leadership feedback and partner buy-ins.
• Identified key trends in ongoing Card cross-sell campaign and determined path forward to improve revenue from NPV by 2.4X
• Empowered Merchant Relationships Team: Developed the direct-spend strategy to identify high-spend merchants and delivered data-driven recommendations for crafting deals. Forecasted to drive $9M in incremental spend on Small Business Cards.
• Designed and developed Pipeline Tableau dashboard to monitor deal onboarding rate and improve visibility into team activities
• Managed Executive Readouts for Business Deals, leading the creation of monthly Top of House MBR deck and determining key wins to share with SLT; Owned the performance tracker and presented progress and updates during monthly team meetings.

Card Regulatory Adherence

• Lead Tech and Process Liaison for AQA’s migration into Sage platform: Played a pivotal role in the seamless onboarding of the 50-agent shop to Sage. Led 12+ deep-dive working sessions to scope requirements and maintained strong relationships with product teams. Established backwards-compatible processes and championed adoption through demos and E2E user testings
• Spearheaded the mapping of over 230 data points into the existing operational infrastructure. Developed a reusable and scalable python codebase and implemented 6+ daily audit reporting to track potential agent data-entry errors on Sage.
• Compliance Risk Controls Development: Implemented text analytics controls analyzing millions of phone transcripts to identify calls with the highest likelihood of risk non-compliance. Led to ~30X improvement in control adherence rates.
• Created tools for full-file ML model analysis and implemented alerts to prompt resource adjustments for abnormal outputs
• Executed the migration of tables to Production space; Assisted 13+ Data Analyst orgs with standards and best practices.
• Managed 2 associates, providing coaching and effective guidance to enhance their professional development

Credit Risk Analytics - Auto Finance

• Pricing Strategy Implementations and Portfolio Expansion: Identified opportunities and implemented loan pricing strategies that increased annual profit by $2.8M. Formulated and owned A/B experiments targeting high profitability loan pools.
• Substantially increased penetration in new channel by introducing a segmented credit risk model. Maintained price elasticity, bringing in $10M revenue
• Engaged regularly with executives and department heads to receive approval and buy-in for novel implementations
• Advanced Predictive Modeling and Codebase Enhancement Initiatives: Developed an ARIMA + regression based predictive model to determine delinquency rate. Explored various approaches and improved MAE by 30%; Introduced a RShiny based self-serve product for leaders to conduct what-if analyses by adjusting the model’s influence variables
• Owned RProject Pricing Model Stack; Took proactive initiatives to optimize the codebase that generated $1.4B annual revenue. Eliminated technical debt, reducing code length by 3X and slashing implementation times by 300+ hours
• Brought substantial transparency improvements to black-box processes by developing tools that reduced analysis time by 80%
• Started and lead weekly meetings with the team and conducted sessions on advanced credit risk modeling concepts

Enterprise Software Development

• Analyzed cross-functional business processes and designed end-to-end applications to improve strategies and operations
• Developed reports and dashboards using OpenSQL, ABAP (Advanced Business Applications Programming) and JavaScript, enabling descriptive analytics for customers across industries and geographies
• Engaged with global clients and coordinated across multidisciplinary teams to deliver 6 multi-million dollar projects successfully
• Experienced in Retail, Finance, Sales and Distribution, Warehouse Management, and Pricing domains
• Prepared a trend-setting estimation matrix to evaluate effort and cost of SAP landscape transformations. Supervised the team that prepared the analysis reports for 25 clients
• Senior on-site representative at a leading cosmetics company in Los Angeles, CA. Managed a team of 3 and engaged with leadership for effective and successful closure of go-live phase